AI Calling Software for Call Center Automation
AI calling software lets a contact centre handle routine calls with AI agents instead of people. Aadrila’s AI call center software runs inbound support and outbound telecalling campaigns with AI call center agents that speak English, Hindi and regional languages, work 24/7 and hand complex calls to your human team with full context.
What is an AI call center?
An AI based call center uses voice AI to answer and make calls that follow a predictable pattern: status checks, reminders, verifications, simple service requests and surveys. Human agents stay focused on complaints, sales conversations and complex cases. The result is shorter queues, longer service hours and lower cost per call.
AI calling software features
AI call center agents for inbound calls
AI call center agents answer every call on the first ring, verify the caller, resolve common requests and transfer the rest. See also our AI receptionist.
Telecalling software for outbound campaigns
Built-in telecalling management software to upload lists, schedule calls, set retry rules and track outcomes for reminders, renewals, collections and lead qualification. See the AI calling agent.
Voice bot for call center IVR replacement
Replace “press 1” menus with a voice bot for call center calls that understands what callers say. It runs on our AI voice agent technology.
Integrations
Connect to your CRM, ticketing, core banking, policy and loan systems so the AI can look up and update records during the call.
Analytics and quality monitoring
Every call recorded, transcribed and scored, with dashboards for volumes, resolution rate, transfers and sentiment.
Call center automation solutions by use case
Our AI call center solutions are deployed for these use cases:
| Use case | What gets automated |
|---|---|
| Customer support | Status queries, account and policy information, FAQs |
| Collections | EMI and payment reminders, promise-to-pay capture |
| Insurance | Claim status, renewals, premium reminders |
| Sales | Lead qualification, appointment setting |
| Verification | KYC data collection, address and document follow-ups |
| Feedback | Post-call and post-service surveys |
Benefits of call center automation AI
- Handle more calls without adding seats.
- 24/7 service without night shifts.
- Shorter wait times because AI picks up instantly.
- Consistent compliance: every call follows the approved script and disclosures.
- Better human agent experience: fewer repetitive calls, more meaningful work.
Choosing the best telecalling software or call center automation software
When comparing call center automation companies or the best telecalling software, check:
- Does it understand natural speech in your customers’ languages?
- Can it take action in your systems, or only talk?
- Does it hand over to humans with context?
- Are calls recorded and auditable for compliance?
- Can you launch on one use case and expand?
Aadrila’s software for telecalling and support is built around all five, on the same platform as our conversational AI platform.
Frequently Asked Questions
What is AI calling software?
AI calling software uses voice AI agents to answer and make phone calls, hold natural conversations and complete routine tasks without a human agent.
Will AI call center agents replace human agents?
No. AI handles routine, repetitive calls; human agents focus on complex and high-value conversations, with full context when a call is transferred.
Can AI calling software be used for telecalling campaigns?
Yes. It includes telecalling management features to upload lists, schedule calls, set retries and track outcomes.
Does it integrate with our CRM?
Yes. Aadrila's AI call center software connects to CRMs, ticketing and core systems through APIs.
Which languages are supported?
English, Hindi and regional Indian languages.