Intello: The AI Voice Agent That Talks to Your Customers Like Your Best Agent
Intello is Aadrila’s AI voice agent: a voice bot that answers and makes calls in English, Hindi and regional languages for insurance, banking and lending. It handles routine calls end to end and passes complex cases to your team with full context.
How Intello works
- 1
Answers or places the call
Intello takes inbound calls or dials outbound lists you have approved.
- 2
Identifies the caller
It verifies identity against your records before discussing account details.
- 3
Understands the request
Intents are recognised in English, Hindi and regional languages, including code-mixed speech.
- 4
Completes the task
It checks status, books a callback, records a payment promise or collects a document through your APIs.
- 5
Hands over when needed
Complex or sensitive cases go to a person with the transcript and a summary.
- 6
Logs and measures
Every call is logged with its outcome, so teams can review quality and tune flows.
Sample call
Audio sample: placeholder
A recorded Intello sample call with transcript will be published here.
BFSI use cases
| Industry | Typical calls | What Intello does | Result to track |
|---|---|---|---|
| Insurance | Renewal reminders, claim status | Confirms details, shares claim stage, books a callback | Renewal rate, first-call resolution |
| Banking | Due-date and EMI reminders, card activation | Verifies identity, captures payment intent | Promise-to-pay rate |
| Lending | Application status, missing documents | Requests documents, updates status | Document turnaround time |
| Collections | Overdue payment reminders | Offers payment dates within your policy | Recovery rate, handover rate |
Frequently asked questions
What is an AI voice agent?
An AI voice agent is a voice bot that answers inbound calls and makes outbound calls. It understands the caller, completes routine tasks through your systems and transfers complex cases to a person with a summary.
Which languages does Intello speak?
Intello supports English, Hindi and regional languages. Language coverage is confirmed per deployment during onboarding.
Can Intello make outbound calls?
Yes. Intello can place outbound calls for reminders, follow-ups and status updates, within the calling rules and consent requirements you configure.
What happens when a caller asks for a human?
Intello transfers the call to the right queue with the transcript and a short summary, so the agent can continue without asking the caller to repeat details.
Does Intello connect to our core systems?
Intello can read and update records through APIs in your policy, loan or banking systems. Integration scope is agreed during implementation.
How do we measure results?
Call outcomes, first-call resolution, handover rate and promise-to-pay rate are tracked in analytics, so you can see which flows work and which need changes.