Conversational AI Platform for Voice and Chat Automation
Aadrila’s conversational AI platform automates calls and chats in English, Hindi and regional languages. Build voice bots and chatbots on one platform, with analytics that show what customers ask and where they need a person.
What is conversational AI?
Conversational AI understands intent and context. A customer can change their mind mid-call, use local phrasing or switch from chat to voice, and the conversation still moves forward. For BFSI teams this means routine servicing such as payment reminders, status checks and document requests can run without a queue, while complex cases reach an agent with the full history.
Chatbot vs conversational AI
| Area | Traditional chatbot | Conversational AI (Aadrila) |
|---|---|---|
| Language understanding | Keyword and menu matching | Intent and context understanding |
| Languages | Usually one language, scripted | English, Hindi and regional languages |
| Channels | Web or app chat | Voice calls and chat on one platform |
| Context across turns | Often resets between turns | Keeps context across the conversation |
| Human handoff | Transfers without context | Hands over with transcript and summary |
| Improvement | Manual flow editing | Analytics show gaps to refine |
Use cases for BFSI
- 1
Payment reminders and promises to pay
Remind customers of due dates, capture a payment date and send a payment link.
- 2
KYC and onboarding follow-ups
Ask for missing documents, explain what is needed and confirm receipt.
- 3
Lead qualification for loans and policies
Collect basic eligibility details and book a callback with the right team.
- 4
Claim and application status
Answer status questions from your systems without waiting in a queue.
- 5
Servicing requests
Handle address changes, nominee updates and similar routine requests with clear confirmation.
Frequently asked questions
What is conversational AI?
Conversational AI understands what a customer means, not only the keywords they type or say. It keeps context across the conversation, completes tasks through your systems and hands over to a human agent when needed.
How is conversational AI different from a chatbot?
A traditional chatbot follows fixed menus or keyword rules. Conversational AI handles natural phrasing, keeps context across turns, works on voice as well as chat, and passes complete context to agents.
Which languages does Aadrila support?
Aadrila's conversational AI supports English, Hindi and regional languages. Language coverage is confirmed per deployment during onboarding.
Can the AI hand over to a human agent?
Yes. When a conversation needs a person, the handover includes the transcript and a short summary so the customer does not have to repeat themselves.
How is customer data protected?
Conversations and documents are handled under access controls, with logs of each interaction. Data handling terms are agreed with each customer as part of their contract.
How do we get started?
Start with one high-volume journey, such as payment reminders or status queries. Aadrila configures the flows, connects them to your systems and measures results before expanding to more journeys.